CFPB Monthly Complaint Report: Debt Collection Surpasses Mortgages As Number One Complaint

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CFPB Monthly Complaint Report: Debt Collection Surpasses Mortgages As Number One Complaint

The Consumer Financial Protection Bureau (CFPB) is the first federal agency solely focused on consumer financial protection, and consumer complaints are an integral part of that work. The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

The Monthly Complaint Report uses a three-month rolling average, comparing the current average to the same period in the prior year where appropriate, to account for monthly and seasonal fluctuations. In some cases, we use month-to-month comparisons to highlight more immediate trends. For company-level complaint data, we use a three-month rolling average of complaints sent to companies for response. This company-level complaint data lags other complaint data in this report by two months to reflect the 60 days companies have to respond to complaints, confirming a commercial relationship with the consumer. This is consistent with complaints found in the public Consumer Complaint Database.

Full report below…

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4closureFraud.org

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CFPB Report

Comments
2 Responses to “CFPB Monthly Complaint Report: Debt Collection Surpasses Mortgages As Number One Complaint”
  1. Bruce R Nelson says:

    So what does this mean for those of us who have had our hearts ripped out by Ocwen. I thought CFPD was back on target given the Enbet debacle and FTC/SEC doing after Ocwen th company and its so=abbeters and aiders in screwing me out of $340 and that of so many others. I wrote CFPB for Ocwrns refusal to produce proof of standing when they stole my Salem home. Sure be nice if Ocwen is doing anything about the crap “Dan Britton, Ocwen Analyst in failing to produce proof of their “righr” to steal my home.

    Given my age and health I suppose my estate won;t have $$ to creamate me…very sad, very very sad.

  2. Randall Stephens says:

    I haven’t paid much attention to CFPB.

    If CFPB actions aren’t resulting in 1) individual violators going to jail, 2) Corporate violators being shut down, and/or 3) adequate compensation being awarded to individual victims, then it is nothing but half-measures, and talk.

    I feel the time for half-measures, and talk, has long passed.

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