Ocwen Dead Last in JDPower’s Survey of Mortgage Servicer Satisfaction

Ocwen Dead Last in JDPower’s Survey of Mortgage Servicer Satisfaction

Troubled mortgage company Ocwen Financial fell into last place on JDPower’s 2018 survey of borrower satisfaction with mortgage servicers.

Ocwen’s score of 667 on a 1,000-point scale was the worst showing among companies that collect loan payments, JDPower said Thursday. Quicken Loans had the highest grade among for-profit companies, although it was topped by two nonprofit credit unions that serve veterans and military borrowers.

Related: Ocwen, company with colorful history, suffers significant setback

Ocwen’s score was up slightly from 2017, when its grade was 661. But last year, Ocwen placed next to last in JDPower’s survey. Ocwen also ranked last in JDPower’s 2016 survey.

West Palm Beach-based Ocwen (NYSE: OCN) has racked up thousands of consumer complaints and has been hit with state and federal regulatory enforcement actions that run into the billions. Over the decades, consumers have complained en masse about Ocwen, regaling state and federal regulators with tales of lost payments, long hold times and botched escrow accounts.

A suit filed by the federal Consumer Financial Protection Bureau said that in just two years, more than 300,000 borrowers filed more than 580,000 complaints and written notices about mistakes made by Ocwen.

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One Response to “Ocwen Dead Last in JDPower’s Survey of Mortgage Servicer Satisfaction”
  1. bollivar4 says:

    Green Tree Servicing, LLC was sued 18 times by the CFPB. These same crooks merged with Ditech of the same slime nature. Fannie Mae only uses crooks for their mortgage servicing. A criminal organization that operates by our won government.

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