bac does the same unless they have changed it recently

For at least THREE days running the CHASE phone number for loan modification and foreclosure issues, (800) 848-9380, prompts for the last 4 digits of your SS #, gives you a menu choice, plays the same recording twice back to back, and then promptly drops your call. These is no way to call them regarding your mortgage, loan modification, or foreclosure!

Should I be surprised? Does anyone believe for a moment that this office didn’t notice that calls weren’t coming in?

Is this what Stephanie Mudick and David Lowman meant when they said they that they treat customers with respect and honesty? Is this how they are doing everything they can to help America’s struggling homeowners?

I found a a phone number for Stephanie Mudick online, but of course that number is now out of service too!

Hi Doug, thank you, you wrote with brevity and clarity – inspiring some wonderings seeking more of your thoughts..

If I understand, agreed it works a ‘ transformation’ on the whole ‘process’ and creates new ‘content’.
Query: whether prior agreements remain material seems a realy core issue.

So responses to any of the following or your own versions will be appreciated, and please rewrite my questions if they need it.

1. do new arrangements totally overwrite and obliterate prior ones? and do consumers have a right to see the old and new terms in writing? (the phone rep – CSR – we-don’t-do-things-in-writing accountability issue).

2. Appreciating what you posted, would we then call it a (brand) new exclusive note so history & its documentation doesnt matter, or becomes an alleged non-issue? Maybe that’s the same question.

(Thinking … it could seem kinda like whitewashing the worn-away barn, or on a smaller scale like liquid white-out on paper but here on history) or … taking down statutes in parks – the hard way)..

But maybe whether its a ‘subsitute contract’ in full and sole effect – or prior contracts are still material – one guesses could be on a case by case basis (?). Would need documentation .. and ‘there’s the rub’.

It’s happening big-time, as a recent and very sad senior citizen widow I can attest that no or better-said little respect is paid to mourning – like we’re not people. As alluded to in the post above..

My late husband had sole borrower debts now being targeted to me, and he’d been attempting one of those mortgage modification processes and it was strung out just as you and others report and he died in the midst. I can attest that his sole creditors pounced rather than pausing.

I would ask (wish) that there be investigation of loan officers from the git-go. Will appreciate any feed back.