Two years ago, our house went into foreclosure because BOA Customer Service cannot get their act together. We had to have a mediator between BOA and our family to be able to bring our house out of the foreclosure stage and come current with the 45 days late payment.

We a lot of efforts from my family, the mortgage payment got current, the attorneys got paid to take care of the paperwork and we did not end up in the streets.

All this nightmare happened in 2010. Now, in 2013, we just received a foreclosure letter from BOA for the amount of $1400.00 stating that if we do not pay this amount by Friday, our house is going to be put in the market. How can this happened? According to the statement received in 2010, we were current! Now, our house is being foreclosed again.

We called their customer service to follow up on this letter… We cannot get through. They are worthless.

We went to the BOA Home Loans to talk to someone in person… They do not know where the charges are coming from. We are going through all the paperwork from 2010. If there was something incorrect with the paperwork, why they waited TWO YEARS to let us know?

The BOA Home Loans Office showed us that the Mortgage Statement got changed and additional fees were added to the foreclosure process that we were not aware of. Get this, the additional charges are printed in a very small letter format that can be overlooked extremely easy. This is how they get us. How many people read prints that are formatted with a font size of 6?

Here we are, trying to take care of our lives, our family, the house doing the right things while BOA in the back end is screwing us

This time I am filling a complaint with Consumer Protection Agency and the Real State Agency with the State.