Sisters Feel Victimized by Mortgage Company

At 82, Joyce Jackson is the spry younger sibling who takes care of her older sister and teaches cooking and gardening.

Her sister, Doreen Wood, suffers memory loss and lingering health issues at age 84 after a serious illness several years ago. Jackson is glad to take care of her older sister’s finances and health because Wood can’t drive or live alone.

But both women say they feel victimized by Wood’s mortgage service company, CitiMortgage. They say they were told to stop making payments in 2010 on the Sand Springs home, where Wood previously lived for decades, to qualify for a payment modification program.

CitiMortgage refused to give them a timely response about whether they qualified for the program and began foreclosure proceedings in early 2011 without their knowledge, the sisters say.

The controversial practice by some mortgage industry megabanks is called dual tracking, when banks pursue foreclosure against troubled homeowners applying for modification.

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