Stumpf Prepared Remarks: ‘I am deeply sorry’ But Won’t Resign

“I am deeply sorry that we failed to fulfill our responsibility to our customers, to our team members and to the American public. I accept full responsibility for all unethical sales practices in our retail banking business. I am fully committed to doing everything possible to fix this issue, strengthen our culture and take the necessary actions to restore our customers’ trust.”

Full testimony below…



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