Former Wells Fargo Banker: Sales Tactics ‘Turned Me Into a Monster’
The big-picture nature of Wells Fargo & Co.’s unauthorized-accounts scandal is pretty well known by now, but individuals continue to come forward to describe how the bank’s aggressive sales culture played out on the front lines.
One of them, a former personal banker named Kristen Polito, writes in the Washington Post of her time at Wells Fargo’s Wachovia branch, recounting sales huddles, pressure tactics and Christmas Eve calls to cousins begging them to open accounts.
“My colleagues and I were to sell, sell, sell accounts to people who really didn’t want them — blurring ethical lines along the way. I didn’t feel like I had much of a choice after realizing there are just two types of bankers: successful and unsuccessful.”