Utilities to end moratorium on electricity cutoffs that began at the start of the pandemic

An 18-month moratorium dating to the start of the pandemic that halted gas, electric and water shutoffs for nonpayment by customers ends Sept. 15.

Service will not be disconnected for residential customers who are identified as having a financial hardship. The Berlin-based utility urges customers to seek information about payment assistance options and protection from service disconnection.

“The last thing we want to do is disconnect anyone’s service, but the fact is unpaid energy bills increase costs for all customers,” said Jess Cain, Eversource vice president of customer operations.

Eversource advises business and residential customers who are having trouble paying their bills to contact the utility to work out a payment plan or assistance program.

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